What is involved in counselling

We offer one-to-one and couples counselling with qualified counsellors or counsellors in training.

Counselling is an opportunity for you to talk through what is on your mind with someone who is there to listen to you.

Our counsellors will help you to express your thoughts and feelings, and are experienced in supporting people who are bereaved.

Our counsellors are there to listen, and won’t tell you what to do or try to persuade you to deal with things in a certain way.


Do your counsellors belong to a regulatory body?

All our counsellors are individual members of the British Association for Counselling and Psychotherapy (BACP) or equivalent professional body, and their work is guided by the BACP’s Ethical Framework for the Counselling Professions.


How do I refer myself for bereavement support?

Our bereavement support service is open to anyone registered with a GP surgery in South Worcestershire.

To refer yourself to our services, please telephone the Gateway Team on 01905 760934 or contact us via email at srhgateway.referrals@nhs.net We will be able to answer any questions you may have and we can guide you through the process.

Your GP/other professionals e.g. teacher, social worker etc. can also refer you for bereavement support if you don’t feel comfortable contacting us directly.


What is the referral process?

A trained member of the team will ask you for some details about yourself and your situation. There may be times when there is no one available to take your call, in which case you’ll need to leave your contact details on our answerphone – please don’t be put off by this. Just be prepared to leave a brief message, remembering to give your name and telephone number (let us know if we have your permission to leave a message on your voicemail). We know that some people have difficulty using an answerphone, but please try and we will get back to you as soon as possible.

There is a big demand for the services that Bereavement Support South Worcestershire provide and we ask that once assessed you keep your appointments (apart from in emergencies), or cancel in 48 hours where possible, so we can make the best use of the team.


Is the service confidential?

What is disclosed within the sessions remains confidential except where the team member is required by law or Hospice policy to disclose information, particularly if it is felt that you or someone else is at risk.